PROCESSING YOUR ORDER

To make shipping fast we send directly from our Europe-based warehouse, VIA EXPEDITED SHIPPING to any address of your choosing.

Handling times may differ due to size. In case of high-volume orders processing may take up to 24 hours to fulfill.

SHIPPING TIME

PLEASE NOTE, ORDERS PLACED AFTER 12:00 PM WILL BE PROCESSED THE FOLLOWING DAY

WE DO NOT OPERATE ON THE WEEKENDS SO ORDERS PLACED ON THE WEEKEND WILL NOT BE PROCESSED UNTIL THE FOLLOWING BUSINESS DAY

FREE EXPEDITED SHIPPING (Mo-Sa) 1 - 3 business  days transit time.

Please note that delivery dates are provided by the courier, which can be subject to change. In case of any delays or questions on your order, please contact the courier directly as we only can be held liable to send it with your chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.

Please note due that we are not responsible for issues caused by the carrier.To assure your order will be delivered on time we work with several carriers. Our current carriers include UPS, FedEx and DHL

Regardless of the carrier we are using we send tracking information for all orders. We are not responsible for shipping delays since we do not control the shipping process after handing over your order. In case of a lost or damaged product, you may file a claim with the carrier. We guarantee your order will be shipped; we cannot guarantee delivery of your order.

Please note we send all our products in perfect condition and thus also sealed. All orders are always sent in an additional box to keep your products safe and in perfect condition. Boxes offer the most protection when shipping any product. In case the box might get damaged by the carrier your products itself will still be safe and in perfect condition.

SHIPPING TERMS

We offer free expedited shipping on all orders, transit-times might vary, depending on your exact location.

Expedited Shipping will be sent by FedEX, UPS or DHL .

Transit Times for Express shipping: (Mo-Sa) 1 -3 Days.

LOST OR MISSING PARCELS

We will, obviously, assist you via our customer service to provide you with updates and information on the transit-process and your order but cannot be held liable for the parcel after it leaves our warehouse and is hand over to our carrier.

In case tracking information states your order has been delivered without receiving your order, please see the following

Within 36 hours of expected delivery

  • Verify the shipping address

  • Look for a notice of attempted delivery

  • Look around the delivery location for your package

  • See if someone else accepted the delivery

  • Some packages travel through multiple carriers; check your mailbox or wherever else you receive mail.

  • Wait 36 hours - in rare cases, packages may say delivered up to 36 hours prior to arrival

In case your order does not arrive and was lost or stolen, please note we sent all our orders using UPS FedEx and / or DHL ,and cannot be held liable for packages lost by the carrier nor can be held liable for transit-times.